FAQs

We do require a one time fee for our appointments that will go towards your design hours if you choose to use our team.

We are a full-service interior design firm expertly managing the process from concept to installation. We specialize in both residential and commercial design projects. If you are building a new home, we can work with the architect and/or contractor. We are dedicated to giving you a fun and seamless experience while creating amazing spaces.

Depending on location we also offer staging services.

We work out of Cleveland, Texas and Arizona, but we do travel and design for clients all over the United States.

Simply contact our office to set up an initial consultation. During this meeting we will discuss your budget, & design needs. We will ask questions regarding yourself, your family, your preferences, household habits and hobbies, functional needs, and desired outcome for your home. All of this will lead us down the right path in defining your unique style. Our goal for every project is to realize the vision of the homeowner.

You can reach us anytime 8am-5pm Monday through Friday and 10am-2pm on Saturday. Our offices are closed on Sunday but feel free to leave us a message after hours and we will get back to you promptly. 800.604.3548

Reviewing any inspiration images that you have collected, such as from magazines or Pinterest, will help us further uncover your style and direction. It might also be a good idea to have some pictures of styles you do not like, so our designers know what to stay away from during your interior design project.

Any! Our team is dedicated to traveling the country to make your dream spaces a reality.

We do not have a minimum project size, we would love to work with you on projects big or small.

We will create and maintain an Excel spreadsheet of your budget upon request. The budget will include furnishings separated by room, and monthly design time fees.

Most interior design projects will take anywhere from 3–6 months depending on the size and permits required

If you are on a tight timeline, we will do everything in our power to complete your home as quickly as possible, but please let us know at the beginning of the process. Because custom furniture is often built-to-order, items can take anywhere from 6 to 12 weeks to arrive (sometimes more, sometimes less). Our vendors appreciate knowing in advance that this will be a rush job and can sometimes accommodate our schedule, but please note that rush charges will apply. By scheduling frequent meetings with your designer and making decisions quickly, you can also speed the process along.

Each project is unique. The first step is to setup the initial consultation, so we can discuss exactly what you are looking for and see if we can help. We will gather all necessary information to be able to define your style.

Over a series of meetings, we will take what we’ve learned about you and your style and turn it into a thoughtful design for your home. We will present you with furniture plans and color palettes to ponder, fabrics and materials to touch and see in your space, and images of furniture and lighting we’ve thoughtfully selected specifically for your home. If desired, we will create photo-realistic renderings with our selections so that you can truly visualize your space before making any final decisions. We generally present one or two rooms at each meeting, if the construction schedule allows, and we will always discuss pricing of items along the way. We take your budget seriously and work hard to balance special, splurge-worthy pieces with every day, cost-conscious items.

Depending on the scope of your project and the timeliness of your decision-making, this phase can take a couple of weeks (for one or two rooms) to a few months or more (for a full-scale design or remodel). Your feedback is vital during this phase so that we can be sure we are expertly translating your style into the perfectly designed home of your dreams.

Sit back, relax and let us handle this phase of your project! We will manage all of the orders for your furniture, rugs, lighting, and window treatments, and make sure everything arrives on schedule, in the correct finish and size, and undamaged. We keep track of everything going into your new space with a project binder organized by room, which includes: floor plans and drawings; images and renderings; paint, lighting, finish and plumbing schedules (i.e. spreadsheets listing the specifications of permanent elements in your home); copies of all proposals and fabric samples; and anything else pertinent to your project. We can prepare a binder for your own reference if you desire.

If your interior design project has a remodeling or new build component, we stay in constant contact with the contractors and frequently visit the job site to ensure work is progressing on schedule and that our designs are being built as intended. We share all of our paint, lighting, finish and plumbing schedules with the contractors, so they know exactly what is going where. To make sure that our design intent is clearly communicated, we provide the contractors with detailed construction drawings such as cabinetry layouts, lighting plans, bathroom layouts, and fireplace design. If desired, we can assist you in reviewing contractor bids to ensure accuracy and fair pricing. Throughout this phase of the project, we will check-in with you often to address any questions or concerns.

This is our favorite part of any project. We aim to provide a special “reveal” of a newly designed home to our clients.

Ideally, you will spend the day with your feet up at an off-site location while we manage the delivery and installation of all of your items into your home. We will style your shelves, hang art, bring flowers and accessories, and have your home photo-ready when you walk in your front door.

Before we conclude our time together, we do a final walk-through and prepare a list of any remaining items needing attention, and we will discuss the care and maintenance of your new finishes and furnishings. While we expect you will be thrilled with your new space, if anything is not what you had expected, we will fix it to the best of our ability.

Custom furniture is built-to-order, which means it can often be sized to our specific needs, and we can choose our own finishes and fabrics.

When we build a color scheme for your home, we usually start with the fabric, with emphasis on the upholstery pieces. Your designer will bring you lots of great fabric swatches to choose from, as well as photos of the upholstery pieces we are suggesting. Once furniture and fabrics are selected and ordered, the fabric is shipped directly to the furniture manufacturer and applied to the selected item. With retail or in-stock furniture, the fabric has already been chosen by the store and applied to the frame, and size and finish options are limited. As a result, retail doesn’t offer the same unique look or personal feel we might be trying to achieve.

We promise not to take it personally! Please just tell us what you don’t like and why, we require sign off on all items we design for you in our multi step design process. It does take a little extra time at the beginning of the design process to get to know your taste. If you are having trouble visualizing the final outcome of your home, we are happy to create additional mood board and renderings to you can see the products you are getting in detail.

“Shipping” (or freight) charges are incurred when an item travels from the manufacturer to our receiving warehouse. Under the umbrella of “shipping” fees are “crating” fees that are sometimes incurred for items that must be packed into wooden crates to be shipped safely. “Delivery” charges are incurred when the delivery team brings the completed items from our receiving warehouse and places them in your home.

Generally, you can anticipate about 10-15% of your total budget allocated to freight, shipping, crating, and delivery costs.

We submit proposals to you once all the details on an item have been decided. We ask for an deposit based on project scope. paid for by check or credit card, along with the signed proposal. We do not order any items until we have received the signed proposal and the requested deposit amount. The stated lead time (i.e. 10-12 weeks) starts counting from the time we receive the deposit payment, not from the date of the proposal. All items will be signed off by the client before ordering.

It is not always possible to accurately quote freight or shipping costs before an item is ordered. Most likely we had not charged you for freight or shipping yet. If there is a new charge related to the item, the invoice will say “upcharge” with an explanation.

We make every effort to focus our time on activities that are mission-critical to getting your home completed on schedule and to your desired outcome. On by-weekly time billing invoices, we clearly detail by date what room and what item within that room we are working on, but if it seems we’ve gotten off course, your designer will be happy to discuss options with you. The hours spent on your project will be higher in the very beginning (during the design and ordering phases) and at the very end (during the shipping and installation phases). You can keep hours down by making decisions quickly and avoiding making changes to items already selected.

While every project is different, after multiple years in business, we can give you a rough breakdown of what you will need to spend to achieve your desired outcome. From there we will get firm bids. We will also work with you to create and stick to a budget based on your project’s scope of work. Some things to consider when creating a budget include how involved in the design process you want to be, how quickly you can make decisions, and if pursuing a remodel, how involved in project management you would like us to be.